Shipping Policy
Quick Shipping
We keep the majority of our offerings in-stock and ship them directly from our warehouse. All in-stock items will ship within 24 hours of your order’s completion (except for weekends—we’ve gotta rest sometime!).
Delivery Services:
Standard Delivery:
Our shipping partners offer standard ground-based delivery service with delivery times ranging from 1-7 business days after shipment. Australian Post is our preferred shipping partner for this delivery method. In some cases we may use Fastway. Other delivery services and options will incur additional fees. Once an order has been shipped we cannot change the delivery service while the package is in-transit.
Express delivery:
Our shipping partners offer express delivery options, guaranteeing delivery in most cases on the next business day following the date the shipment is picked up by the carrier. Australian Post Express is typically used for our next-day expedited shipments. Express delivery is available for an additional fee. Please see the shipping options during checkout. Once an order has been shipped we cannot change the delivery service while the package is in-transit.
Damage claims:
Items shipped by parcel carriers will at times incur damage during transit. If you notice significant damage to the packaging, we encourage you to review the condition of the item before receiving the shipment. This procedure is not always possible, particularly at non-commercial delivery locations where the shipment may be dropped-off without signature confirmation. If the damage is discovered after the shipment has been delivered, please contact us by email hello@felicita-coffee.com.au to discuss your options. In most cases we can ship a replacement item at no-charge. Please email us if you have further questions about our small parcel damage claim procedure.
Return policy:
Please see our Return Policy for complete return information.
Knowledgeable Customer Service
Part of a long line of locally-operated businesses, Felicita Coffee is proud to carry on the tradition of expert service and customer satisfaction. Send us an email, we’re always happy to help.