Refund Policy

How does the refund work?

Items returned under our return policy will be refunded the original purchase price of the item(s). Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the policy, may carry a restocking fee of up to 50%. Refunds will be processed within 7 business days of receipt.

Who is responsible for return shipping costs?

Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you. Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit.

Contacting us

Contacting our team for return address. Our customer service representatives are standing by, fully caffeinated and ready to assist.

Email: hello@felicita-coffee.com.au